My hubby thought he was doing something nice and secretly bought a pair of shoes that I had just tried on. Not 13 seconds later I said I didn't want them - they were the first I tried and please return them.
THEY WOULDN"T RETURN THEM. LESS THAN 30 SECONDS HAD PASSED! What kind of retail store will not return? They were not on sale - they were not part of any deal, he paid full price!
Manager said she had no authority to process returns and had to call head office to get a code - head office does not work on Saturdays... So we are stuck with shoes we don't want or a "gift card" to a store where we will never shop again because their policies are *** and don't respect their employees enough to give them power of discretion to return
Product or Service Mentioned: Ardene Shoes.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $45.
Preferred solution: Full refund.
I didn't like: Return policy, Return policy sucks.