1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

My hubby thought he was doing something nice and secretly bought a pair of shoes that I had just tried on. Not 13 seconds later I said I didn't want them - they were the first I tried and please return them.

THEY WOULDN"T RETURN THEM. LESS THAN 30 SECONDS HAD PASSED! What kind of retail store will not return? They were not on sale - they were not part of any deal, he paid full price!

REALLY?!?

Manager said she had no authority to process returns and had to call head office to get a code - head office does not work on Saturdays... So we are stuck with shoes we don't want or a "gift card" to a store where we will never shop again because their policies are *** and don't respect their employees enough to give them power of discretion to return

Product or Service Mentioned: Ardene Shoes.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $45.

Preferred solution: Full refund.

I didn't like: Return policy, Return policy sucks.

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Anonymous
#1530800

If it’s an Ardene outlet store it will not do refund or return or even exchange due to the company policy. If it’s a regular Ardene store they will do it. There are two types of Ardene.

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